Support

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Our Support Policy

To get a pre-purchase advice, you may post in the theme’s forum.
To get a response more promptly, you are recommended to use our Ticket-system.
We try to answer your questions within 12-24 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
Support time schedule is Monday – Friday: -10.00 – 19.00 CET

Please note! We do not provide support, if you do not have the purchase code.
Item support does not include:
1. Customization and installation.
2. Support for third party software and plugins.

How to use our Support System

In the ‘Item Details’ there is a clickable banner “Support Sys”, which leads you to tickets.
Or you may simply follow this link: themerex.ticksy.com.
Enter your purchase key and register in the system.
To avoid a confusion, please use your own ThemeForest login in Support System.
Fill out the ticket form.

How to find a purchase key

Open the “downloads” tab in your account.
Find our theme in the list of products.
Click “download” button, and in the drop-down menu select “license certificate & purchase code”.

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http://www.inmotionhosting.com

Get more than 30% discount on a hosting plan.

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An “Accredited Investor” (as defined in NI 45 106) is:

a person registered under the securities legislation of a jurisdiction of Canada, as an adviser or dealer, other than a person registered solely as a limited market dealer under one or both of the Securities Act (Ontario) or the Securities Act (Newfoundland and Labrador); or
an individual registered or formerly registered under the securities legislation of a jurisdiction of Canada as a representative of a person referred to in paragraph (a); or
an individual who, either alone or with a spouse, beneficially owns financial assets having an aggregate realizable value that before taxes, but net of any related liabilities, exceeds $1,000,000; or
an individual whose net income before taxes exceeded $200,000 in each of the two most recent calendar years or whose net income before taxes combined with that of a spouse exceeded $300,000 in each of the two most recent calendar years and who, in either case, reasonably expects to exceed that net income level in the current calendar year; or
an individual who, either alone or with a spouse, has net assets of at least $5,000,000; or
a person, other than an individual or investment fund, that has net assets of at least $5,000,000 as shown on its most recently prepared financial statements; or
a trust company or trust corporation registered or authorized to carry on business under the Trust and Loan Companies Act (Canada) or under comparable legislation in a jurisdiction of Canada or a foreign jurisdiction, acting on behalf of a fully managed account managed by the trust company or trust corporation, as the case may be; or
an investment fund that distributes or has distributed its securities only to (i) a person that is or was an accredited investor at the time of the distribution, (ii) a person that acquires or acquired securities in the circumstances referred to in sections 2.10 of NI 45 106 [Minimum amount investment] or 2.19 of NI 45 106 [Additional investment in investment funds], or (iii) a person described in paragraph (i) or (ii) that acquires or acquired securities under section 2.18 of NI 45 106 [Investment fund reinvestment];
a person acting on behalf of a fully managed account managed by that person, if that person is registered or authorized to carry on business as an adviser or the equivalent under the securities legislation of a jurisdiction of Canada or a foreign jurisdiction; or
a person in respect of which all of the owners of interests, direct, indirect or beneficial, except the voting securities required by law to be owned by directors, are persons that are accredited investors (as defined in NI 45 106); or
an investment fund that is advised by a person registered as an adviser or a person that is exempt from registration as an adviser.

Note that as of 2016, many provinces in Canada now allow non-accredited investors to invest in private markets – under specified limits.

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